Service certification is a certification system based on customer perception, focusing on the management of service quality and the degree of service satisfaction within an organization. It audits the service capabilities of enterprises and evaluates their service levels. By conducting conformity assessments and in-depth exploration of enterprise service characteristics, service certification provides enterprises with information to improve services, stimulates the enhancement of service quality and management levels, sets industry benchmarks, and boosts market competitiveness.
Certificate Style
Scope of Application
All legally operating enterprises within the People's Republic of China can apply for certification (including enterprises that manufacture tangible goods, sell tangible goods, and provide intangible goods (services)). Consumer goods in the following areas are included: |
---|
-Tangible goods (quality, packaging, brand, design, style, color, culture, etc.); |
---|
-Intangible services (labor and technical services, such as financial services, accounting services, marketing planning, creative design, management consulting, legal consulting, program design, etc.); |
---|
Any production, trade, or service enterprise with independent legal status can apply for certification. |
---|
Advantages of Service Certification
Authoritative Certification
Certification is carried out by 3rd certification bodies approved by the Certification and Accreditation Administration of the People’s Republic of China (CNCA), based on the national standard GB/T27922 " Evaluation system for after-sales service of commodity," making the certification highly authoritative.
Service Improvement
During the establishment of the service system, activities such as research, consultation, and evaluation can identify deficiencies and areas for improvement in the service process, establish a comprehensive service system, improve service awareness and capabilities, and enhance the enterprise's service level, thereby increasing customer satisfaction.
Powerful Tool for Bidding
As a credibility proof in large project tenders and government procurement tenders, obtaining certification first will provide a competitive edge.
Competitive Advantage
The certification process can distill the enterprise's service characteristics, prompting innovation in service models and shaping the service brand. Enterprises can publicize their certification to enhance customer purchase confidence, eliminate post-purchase concerns, and convey trust.
Murphy Fei + 86 13917452486
Aron Qu + 86 13917794381
Weber Hu + 86 18817921025
Email:cs@leveragelimited.com
■Shanghai : Leverage Limited (Shanghai) Co., Ltd.Address: Room 402, No 2. Building, No .1328, Hengnan Rd, Shanghai, China Phone: + 86 21 64067720 Email: cs@leveragelimited.com | ■ Hongkong : Leverage Global LimitedAddress: Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong Phone: + 852 9045 0526 Email: info@leveragelimited.com |
【Contact Us】
Tel:
+86 21 64067720
Email: info@leveragelimited.com